Hotel Receptionist

Hotel Receptionist

• Permanent Role
• $60-70K PA
• Cairns QLD

POSITION

A fulltime position is available for a Hotel Receptionist in Cairns City, QLD 4870.

SKILLS

The role requires you to hold at least a relevant AQF (or equivalent) Cert III and 12 months of relevant work experience. If no relevant qualification, at least 2 years of fulltime relevant work experience is required.

RESPONSIBILITIES

As a Hotel Receptionist, you will provide exceptional customer service by managing check-ins, check-outs, handling guest inquiries, and resolving issues. You will maintain accurate records, liaise with housekeeping and other departments, process bookings, handle transactions, and upsell services. Ensuring a clean, safe workspace, adhering to health and safety guidelines, and supporting smooth daily operations through effective communication and teamwork are key responsibilities.

TASKS INCLUDE

• Maintain knowledge of hotel services, room layouts, rates, promotions, and events
• Deliver consistent, superior customer service and ensure all guests feel welcomed and valued
• Perform check-ins/check-outs, assist with inquiries, and ensure positive guest interactions
• Maintain an accurate guest ledger and gather guest feedback during their stay and at departure
• Execute service recovery or escalate issues to supervisors when necessary
• Liaise with housekeeping and reservations to fulfill guest requests
• Uphold confidentiality of guest records and assist with housekeeping/maintenance when needed
• Stay informed about rate changes, packages, and group deals
• Upsell hotel products and services (room upgrades, in-house services, etc.)
• Handle bookings, inquiries, and transactions to ensure revenue is maximised
• Balance till and transactions at the end of shifts following procedures
• Promote a positive team environment and support smooth shift handovers
• Comply with the Work Health and Safety Act 2011 and the Anti-Discrimination Act 1991
• Follow hotel policies and procedures in the Employee Handbook
• Answer phone calls within 3 rings and maintain a professional manner
• Perform any reasonable duties as directed by management
• Attend training sessions and clock in/out accurately
• Report potential hazards, incidents, and accidents to supervisors/managers
• Work safely with chemicals and be familiar with Safety Data Sheets (SDS)
• Handle the Fire Indicator Panel and emergency procedures competently

ADDITIONAL ATTRIBUTES

• Positive attitude, team-oriented, professional
• Exceptional customer service and communication skills
• Ability to follow instructions and meet deadlines
• Proficiency in basic office equipment and computer literacy
• Knowledge of the local area, preferred travel products, and CMS Guest Centrix
• Ability to work under pressure and troubleshoot issues

SALARY

The salary offered will be $60,000 to $70,000 per annum based on your experience.

TO APPLY

Applications in Word format should be forwarded to us by clicking the ‘Apply’ button below.