Customer Service & Administration Officer

About the Organisation

Our client who is renowned for being one of the world’s oldest and most trusted stainless steel screw manufacturers with over 200 years of experience producing premium fastening solutions. With a reputation for innovation, precision engineering and technical excellence, our client is proud to supply high-performance products that meet the needs of builders, tradespeople and hardware professionals across the region.

The Opportunity

Our client is offering an exciting opportunity to join their innovative and growing team. With a strong focus on providing premium fastening solutions to the building, construction and hardware industries across Australia and New Zealand, our client is synonymous with quality, precision, and reliability.

Based in the Gordonvale Head Office, this hands-on role is ideal for a proactive and organised professional who thrives in a varied and dynamic environment. You will be responsible for customer service, administrative coordination and supporting both the Australian and New Zealand operations.

The Customer Service and Administration Officer will play a key role in supporting day-to-day operations and ensuring customers receive exceptional service. Your responsibilities will include:

• Processing sales orders and managing customer enquiries via phone and email.
• Supporting sales representatives with quotes, enquiries, and reporting.
• Managing national and international freight coordination.
• Processing stock purchase orders and receipting inventory.
• Inventory control and reporting.
• Payroll, accounts payable and receivable functions.
• Assisting the CFO with end-of-month, ad-hoc, and end-of-year reporting.
• Managing social media platforms (Facebook, Instagram, LinkedIn).
• Supporting compliance with Health and Safety requirements across Australia and New Zealand offices.

About You

You are a highly organised, customer-focused professional who enjoys variety in your day and takes pride in providing outstanding service. You have strong administrative and financial skills, can manage multiple priorities and thrive in a fast-paced environment.

You will bring:

• Previous experience in administration and accounts roles.
• High level of computer literacy (Outlook, Word, Excel).
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• The ability to work autonomously and take initiative.
• Experience using Sybiz Vision or similar ERP systems (advantageous).

What’s On Offer

• Full-time permanent position based in Cairns.
• Competitive salary commensurate with experience.
• Diverse and autonomous role with strong team support.
• Join a company with over 200 years of manufacturing excellence.
• Opportunity to contribute to an established and innovative global brand.

To Apply

Applications should be forwarded by clicking the 'Apply' button below. For a confidential discussion you are welcome to call Brendon Dyer on (07) 4034 5000.

To be eligible to apply for this job, you must be an Australian or New Zealand citizen or have an appropriate visa to be able to live and work in Australia.

About Us

With offices in Cairns and Townsville, Precruitment is Regional Queensland's leading recruitment consultancy, specialising in permanent and temporary roles. With a focus on administration and professional talent, we are selected suppliers to local businesses, Queensland Government, Government Owned Corporations and Local Government. We have a broad client base throughout Regional, North and Western Queensland.

Job Ref#5046

Not the right role for you? Call us on (07) 4034 5000 for a confidential chat about other opportunities.