Cafe Supervisor

Cafe Supervisor

• Permanent Role
• $65-80K PA
• Cairns QLD

POSITION:

Full-time Position for a Cafe Supervisor is available in Cairns City QLD 4870.

SKILLS:

The role requires you to hold at least a relevant AQF (or equivalent) Cert IV or above + 12 months of relevant employment experience.

RESPONSIBILTIES:

The role of Cafe Supervisor is to supervise, coordinate and train food and beverage staff and ensure a high level of customer service is delivered to guests.

DUTIES:

• Supervise operations of cafe and restaurant – ensure smooth daily operations
• Supervise and Train staff – assist in the induction and training of all food and beverage staff ensuring all competencies are met
• Monitoring staff - including rosters, performance and resolving any grievances
• Plan daily work – plan set and inform staff of timing and priorities of work tasks whilst dealing with problems as they arise to minimise impact on scheduled work.
• Consult with business owners/managers and other staff – ensure regular communication with owners/manager ensuring to carry out any instructions from management
• Provide high level of customer service – take reservations, greet, and acknowledge each guest in a friendly manner, handle customer complaints positively
• Cash handling
• End of day reporting and staff cost / beverage cost monitoring and reporting
• Preparing displays and presenting stock, including specials
• Preparing and mixing a range of sophisticated drinks
• Practice Promote and Follow OH&S procedures - be a lead participant in the quality improvement process whilst promoting safety to staff and patrons
• Coordinate emergency response - promptly ascertain the scope and severity of the emergency and develop the appropriate responses. Follow the caf? emergency procedures, understand evacuation procedures, and ensure full compliance
• Ensure premises and equipment are clean – where required ensure all areas of the Caf?/Restaurant are maintained in a clean manner.
• Observe and enforce Liquor Licencing – ensure that the liquor licencing requirements are adhered to at all times ensuring all staff are aware of requirements and any breaches by patrons are dealt with promptly
• Entry/supervision of entries in accounting records required to be kept and maintained under the relevant industry standards
• Ensure adequate stock levels – monitor and ensure adequate stock levels are maintained in all areas of the establishment
• Other incidental and peripheral duties as requested by the employer

ADDITIONAL ATTRIBUTES:

• Outstanding customer service skills
• Conflict resolution skills
• Lead by example at all times
• Effective communication skills
• The ability to multitask while keeping a high level of attention to detail

SALARY:

An annual salary of $65,000 - $80,000 based on experience.

TO APPLY

Applications in Word format should be forwarded to us by clicking the ‘Apply’ button below.