AO3/1 Maintenance Support Officer

Customer Service & Administration Officer

The Opportunity

An opportunity is available for an experienced Customer Service & Administration Officer to join a busy and customer-focused team environment.

This role is ideal for someone who enjoys working in a fast-paced environment, delivering exceptional customer service, and supporting efficient business operations through high-quality administrative support. You will be responsible for managing customer enquiries, maintaining accurate records, building positive stakeholder relationships, and contributing to a collaborative and high-performing team culture.

Working within a KPI-driven environment, you will play an important role in ensuring customers receive timely, professional, and effective service while supporting the day-to-day administrative functions of the team.

If you enjoy variety in your work, thrive under pressure, and take pride in delivering outstanding service, this could be the perfect opportunity for you.

What's On Offer

• Full-time opportunity
  • Competitive hourly rate/salary package
  • Supportive team environment
  • Exposure to a customer-focused service delivery environment
  • Ongoing training and development opportunities
  • Positive workplace culture with a strong focus on teamwork and continuous improvement

About the Role

Key responsibilities include:

• Providing high-quality customer service to customers and stakeholders
  • Managing enquiries and delivering timely and accurate information
  • Working within a fast-paced, KPI-driven environment
  • Building and maintaining positive relationships with industry, suppliers, and stakeholders
  • Assisting with dispute resolution and handling challenging customer interactions professionally
  • Preparing, compiling, and maintaining documents, reports, and correspondence
  • Updating and maintaining information systems and databases with a high degree of accuracy
  • Supporting internal teams to ensure efficient service delivery outcomes
  • Contributing to continuous improvement and innovation initiatives
  • Undertaking general administrative duties as required

About You

You are a proactive and customer-focused professional with strong administrative skills and a commitment to delivering exceptional service. You have excellent attention to detail, strong communication skills, and the ability to manage competing priorities while maintaining accuracy and professionalism.

You will bring:

• Previous customer service or call centre experience
  • Strong administration and organisational skills
  • Excellent verbal and written communication skills
  • High level interpersonal and relationship-building abilities
  • Experience working in a fast-paced environment with performance targets or KPIs
  • Strong attention to detail and commitment to accuracy
  • Current unrestricted Driver Licence
  • Ability to handle difficult conversations professionally and confidently
  • Sound computer skills including Microsoft Office applications
  • A positive attitude and willingness to contribute to team success

To Apply

Applications should be forwarded by clicking the 'Apply' button below. For a confidential discussion, you are welcome to call Brendon on (07) 4034 5000.

To be eligible to apply for this job, you must be an Australian or New Zealand citizen or have an appropriate visa to live and work in Australia.

About Us

With Head Office in Cairns and offices in Townsville and Brisbane. We specialise in professional, administration, engineering and industrial recruitment, permanent and temporary placements for both commercial and government enterprise. We are proud to connect great people with meaningful careers.

Speak to the professionals who live and work in Queensland Regions. Lifestyle and Career – you can have it all!

Job Ref #5428

Not the right role for you? Call us on (07) 4034 5000 for a confidential chat about other opportunities.